Shipping
Most of our orders are processed within 1 working day. Orders received on Saturdays, Sundays and Public holidays will be processed on the following business day. We aim to deliver your items as soon as possible but delivery times are subject to change and are estimates only.
We ship orders around NZ-wide with CourierPost. Allow 1-3 working days to cities and urban centres and up to an additional 2-3 working days for rural deliveries. Some larger items will be sent directly from suppliers. Conveniently CourierPost also delivers to PO Box addresses.
Products featuring an “Available for International Delivery” icon are eligible for tracked international courier to Australia, Canada, USA , UK and Most Pacific Islands with DHL Express. Allow 2 working days for delivery of international items.
Shipping costs will be calculated during the checkout process and are as follows:
| NZ WIDE BY COURIER POST, INCL GST | ||
| **FREE FREIGHT NOT AVAILABLE** | ||
| INTERNATIONAL OPTION: DHL EXPRESS COURIER, GST FREE | ||
| Tracked, signature required, Physical addresses only. Time-sensitive: usually 4 working days or less | ||
| <2KG | Per extra half kilo | |
| Australia | $30.00 | $7.00 |
| Canada & USA | $65.00 | $10.00 |
| UK | $75.00 | $12.00 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $50.00 | $9.00 |
| INTERNATIONAL OPTION: STANDARD AIR MAIL, GST FREE | ||
| Untracked, PO Boxes & Physical addreses with mailboxes. Approx 3-10 working days. | ||
| <2KG | Per extra half kilo | |
| Australia | $13.00 (0gm-500gm) | $4.50 |
| Canada & USA | $23.00 (0gm-500gm) | $12.00 |
| UK | $23.00 (0gm-500gm) | $12.00 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $17.50 (0gm-500gm) | $7.50 |
| >2KG | Per extra half kilo | |
| Australia | $26.50 | $4.50 |
| Canada & USA | $59.00 | $9.50 |
| UK | $59.00 | $9.50 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $40.10 | $6.10 |
* Prices subject to change based on changes from freight providers
Express Tonight - Same day shipping
Need it now? No problem! Select our Express Tonight - Same Day Shipping option at checkout. Your items will be delivered when you are likely to be home, between 6pm and 9pm the same night. This is currently available for customers with Auckland, Hamilton, Wellington or Christchurch postcodes. Important: Please take note of the order cut off times below, as this varies between regions.
Auckland: Place your order before 1pm, Monday to Friday (excluding Public holidays) for Same Day evening delivery. Express orders placed after 1pm Mon-Fri will be delivered the following day.
Hamilton, Wellington & Christchurch: Place your order before 9am, Monday to Friday (excluding Public holidays) for Same Day evening delivery. Express orders placed after 9am Mon-Fri will be delivered the following day. Same Day Shipping orders are dispatched weekdays only (Monday-Friday).
Maximum parcel size is 5kg or a total volumetric weight of 5kg, whichever is largest. Parcel size limit is 250mm x 185mm x 170mm.
Click & Collect
Click & collect is available for customers in the Auckland area. Our warehouse is located at 4 Parkhead Place, Rosedale, Albany. Once you've placed your order and received an email notifying you it's ready for collection, you can pick up your order Monday - Friday, between 8:30am - 4pm.
Duties & Taxes
International orders may be liable for duties and taxes once your order arrives at customs in your specified country of shipping. Check with your local customs office to find out more about fees. Any charges must be paid by the person receiving the shipment. Gubba is not responsible for any handling fees, customs or duties that may be incurred on international orders. If you refuse to pay customs charges and the order is returned to us we will deduct the cost of having the goods returned to us from your original order and issue you a refund/store credit for the remaining balance.
How do I track my order?
Once your order has been shipped you will receive a delivery confirmation email that includes a tracking number. Simply enter this tracking number on the appropriate delivery agent’s website:
What if my order has gone missing?
Please make sure you supply us with your correct delivery address when placing an order. Gubba cannot accept responsibility for a missing shipment if the address provided is incorrect. If your order does not arrive within the expected delivery time frames above please contact us and we will lodge an enquiry with the shipping company. These enquiries can take some time so please make sure your address is correct and your parcel has a safe place for delivery.
Canceling Orders
Unfortunately we are unable to cancel orders once they have been shipped. If you do wish to cancel your order, then please contact us as soon as possible at sales@gubba.co.nz or phone (+64) 09 915 9250. If you cancel your order before it is shipped, you will receive a full refund.
Returns
All of our products have been thoroughly tested in the marketplace. If, however, you are not happy with any aspect of your purchase, you can return it within 30 days of the purchase date, no questions asked, provided it is unused and and undamaged and in the original packaging. Excludes made to order items, and sale or end of line items.
You will be responsible for paying any shipping costs for returning an item. Shipping costs are non-refundable.
Refunds will normally be processed within seven (7) days and will be processed to the original payment method used.
Returns can be couriered to the following address:
Gubba Products Ltd.
4 Parkhead Place
Rosedale
Auckland 0632
New Zealand
Please note, your item must be sent via courier (not post).
Warranties
Everything we sell has a minimum 12 month warranty to cover manufacturing faults or defects, and some products offer longer warranties or lifetime guarantees. More details can be found on product pages, or contact us for more information. All purchases are covered under the Under the Consumer Guarantees Act 1993.
Shoe Size Exchanges
We understand that it can be tricky to choose perfectly fitting shoes online. Because all feet are different, we are very happy to exchange sizes for you. Firstly re-order your preferred size from our website (if it's available), this is the best way to secure the size & style you're after. We will refund you the full cost of the original order once we we receive it back. Please refer to the shoe sizing chart on the product web page of the shoes you have purchased for help with finding the right fit.
You will be responsible for paying any shipping costs for returning any footwear item. Shipping costs are non-refundable.
Send goods with the returns form to us at:
Download Form
By Courier
Gubba Products Ltd.
4 Parkhead Place
Rosedale
Auckland 0632
New Zealand
Please note, your item must be sent via courier (not post).
Returns Form
We Dig Quotes
-Janet Kilburn Phillips
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